Common Questions are:
How can you sell OEM parts, when you are not an authorized
distributor?
You are far away. What if we have a problem with the
part?
How does the warranty work on the parts?
Do you have references available?
How often will you call on us?
Are you willing to come up and make a presentation?
Do you accept Visa/MasterCard?
The end users are reluctant to do business with a
company this far away. How do you overcome this issue?
We are satisfied with most of our vendors.
What is your minimum order?
Who should we contact for inquiries/questions?
How do you respond to emergency orders?
What is your inquiry turn-around time?
Your line card is fairly extensive. Do you provide
items, other than listed here?
How can you sell OEM parts, when you are not an authorized Distributor?
That is a good question. As an end user, you are correctly turning to your local representative or distributor in your area for these parts. You have no choice, but to do that because you happen to be in their particular area of coverage.
When you come to a re-seller like us, we have the flexibility to purchase the same OEM parts from distributors in other cities though our network of affiliates. Remember, we are only talking parts and not purchasing the complete new units. For that, we always recommend the local distributor.
You are far away. What if we have a problem with the part?
The foundation of our company is based on client satisfaction. Therefore, when we get a call saying that there is a problem with the part, we set into motion a series of events to ensure that you get the right part. We get on the phone to talk to the people involved, such as the buyer, planner or designated foreman. We make sure that the correct S/N and Model number was applied to arrive at the correct part number. We get the factory representative or designated supplier on the telephone, along with the end user to ensure that they have the correct information. At this stage, the customer either recognizes that they have the correct part, or we have identified the problem and we stand by in replacing it with the correct part. All this is usually done the same day that you call us, expressing your problem.
How does the warranty work on the parts?
Standard factory warranty applies to all parts provided.
Do you have references available?
Yes, as many as you desire.
How often will you call on us?
Being a small company, we are limited in resources. We establish telephone communication on a regular basis and visit you on a as needed basis.
Are you willing to come up and make a presentation?
The answer is YES. We believe that all parties involved, such as purchasing, planning, and end user should feel comfortable with who they are dealing with. We have made many presentations and would welcome the opportunity to do one or more for your company.
Do you accept Visa/Master Card?
Yes.
The end users are reluctant to do business with a company this far away. How do you overcome this issue?
The steps that we take are sending a Line Card, that lists the names of all the other generation facilities that we are doing business with. This is followed by telephone dialogue and when appropriate, a face to face presentation. If necessary, we provide references that they can check on. We find that these steps provide the customer with sufficient information to make a judgement as to wether we are a qualified supplier.
We are satisfied with most of the vendors in our area.
This is very good news. Our primary goal is to be your secondary supplier and to support you in areas, where you find your local resources lacking.
We have no minimum order. Our goal is to provide you customer satisfaction, regardless of the dollar amount of the order.
Who should we contact for inquiries/questions?
Contact the owner Daud Ahmed. Should you call and get his voice mail, leave a message. Even when traveling, he checks his messages every 4 hours and calls you back. During his absence, the faxes and e-mail inquires that you send are always attended to.
How do you respond to emergency orders?
When a customer contacts us, stating that this is an emergency, we drop everything else to concentrate on that emergency. It is our belief that we all work to satisfy the need of the end user working on the equipment and an emergency simply means that he or she needs our attention NOW.
What is your inquiry turn-around time?
We usually respond the same/next day, depending on the nature of the inquiry. Sometimes we are delayed, if we have to depend on the factory to pull up information, based on a S/N. In such cases, we let you know about the delay.
Your line card is fairly extensive. Do you provide items, other than listed here?
The answer is YES. Around 25% of what we supply is not listed on the Line Card. This is because some customers like our level of service and try to include us in other phases of their business.
AMTBS/OLY
03/21/01